Veterans Services Client Portal
Before You Begin
New VSO clients must fill out 2 VA forms to book their first appointment. The forms can be completed in person or can be completed online.
You can submit your forms online. The video below will walk you through the steps of filling out the documents.
Please keep in mind that this can only be completed on a laptop or desktop computer. It cannot be completed on a mobile device/cell phone.
VA Form Tutorial Video
Download VA Forms
Take note of where you have saved these files. They will need to be uploaded at the end of this form to submit your request.
A "POA" in the context of VA benefits refers to VA Form 21-22, also known as the Appointment of Veterans Service Organization as Claimant's Representative. This form acts like a permission slip, authorizing a Veterans Service Organization (VSO) to act on your behalf in dealing with the VA. It is often called a "POA" because it functions similarly to a power of attorney but is specifically for VA claims representation.
By signing VA Form 21-22, you grant the VSO the authority to:
- Represent You: Allow the VSO to communicate with the VA on your behalf.
- Access Information: Enable the VSO to access your VA records and documents needed for your claim.
- File Claims: Permit the VSO to prepare, submit, and manage your claims and appeals.
- Provide Guidance: Allow the VSO to offer expert advice and support throughout the claims process.
This form is essential because it ensures you have professional representation, helping you navigate the complexities of the VA system and increasing the likelihood of a successful outcome for your claims.
An Intent to File (ITF) sets a potential start date (or effective date) for your benefits, and it is submitted using VA Form 21-0966. Think of it like an RSVP that saves your place in line, preserving the effective date for your claim.
Why you need an ITF:
- Preserves Effective Date: Submitting an ITF allows you to preserve the date you submit it as your effective date for payment purposes, even if it takes you some time to gather all necessary documentation.
- Retroactive Payments: If your claim is approved, you may be eligible for retroactive payments for the time between when you submitted your ITF and when your claim was approved.
- 12-Month Window: Once you submit an ITF, you have 12 months to complete and file your actual claim. This ensures you have ample time to prepare your claim without losing potential benefits.
- Timely Processing: By indicating your intent to file, the VA can better anticipate and manage your claim, leading to more efficient processing when your complete claim is submitted.
Filing an ITF is a strategic step to ensure you receive the maximum benefits you are entitled to from the earliest possible date.
Take note of where you have saved these files. They will need to be uploaded at the end of this form to submit your request.